Neighbor Rewards FAQs

Frequently Asked Questions about New Leaf Community Markets Neighbor Rewards

HOW DO I EARN POINTS?

Enter your mobile phone number before inserting your payment card at checkout and earn 1 point per dollar on *almost everything you buy. And, when you buy supplements and body care products from the New Leaf Community Markets Wellness department, you’ll earn two points for every dollar spent. Plus, for every visit you bring your own reusable bags, you’ll get an extra 10 points!

*A quick list of items you won’t be able to earn points with: alcohol, postage stamps, transit passes, bottle deposits, donations, taxes, fees, in-store events and services, and gift cards.


WHAT PRODUCTS EARN DOUBLE POINTS?

You’ll get double points per dollar spent on supplements and body care products from the New Leaf Community Markets Wellness department.


WHAT DO I GET WITH MY POINTS?

As soon as you earn 500 points, you’ll automatically get a $5 reward on your account to spend next time you’re at the store or any time you shop in the next 45 days.* You also have the choice to gift any or all of your Neighbor Rewards (in dollar increments) to a featured local partner within your online account. We’ll notify you as soon as you hit 500 points—and then, your point balance will reset and you’ll immediately start earning points towards your next $5 reward.

*Due to the current circumstances, we are temporarily extending expiration dates to 90 days for rewards earned after 04/04/2020


DO MY POINTS AND REWARDS EXPIRE?

Your points will only expire after 6 months of no activity. Rewards expire after 45 days.**

**Due to the current circumstances, we are temporarily extending expiration dates to 90 days for rewards earned after 04/04/2020


CAN I STACK MY REWARDS WITH OTHER COUPONS OR OFFERS?

Yes! Your rewards are yours—you can use them however you’d like. You choose when to use them, and are welcome to combine them with other offers. If you happen to earn another 500 points before you spend your reward balance, and before your reward expires, you’ll have another $5 reward added to your balance.


CAN I DONATE MY REWARDS?

Yes, you can! If you have any rewards available, you have the choice to gift any or all of your Neighbor Rewards (in dollar increments) to a featured local partner.

If you’re already enrolled in Neighbor Rewards and have an online account, go to www.newleaf.com/rewards to log in. Under the “Gift It!” tab, you’ll find information about the featured local partner. We will be featuring a different partner throughout the year, so check back here to find out who it is and read their stories so you know exactly who your gift is supporting.


DO I NEED TO JOIN NEIGHBOR REWARDS TO GET SALE PRICES?

Not at all! All customers will continue to have access to sales, and only those enrolled in Neighbor Rewards will earn points for their purchases.


I’M ALREADY SIGNED UP FOR NEW LEAF COMMUNITY MARKETS EMAILS. DO I STILL NEED TO JOIN NEIGHBOR REWARDS?

Yes! Since Neighbor Rewards is new, you’ll need to join using your mobile phone number—it’s how we’ll add points and access your account when you check out. Once you’ve joined with your phone number, make sure to connect your email address by completing your online profile at www.newleaf.com/rewards.


WHERE CAN I UPDATE MY INFORMATION AND TRACK MY POINTS AND REWARD BALANCES?

Visit www.newleaf.com/rewards to create your profile. From there, you can update your account information, change your contact preferences, opt in to e-receipts and track your points and rewards. To quickly check your points and rewards balance, you can also text “BALANCE” to 54967 if you’re signed up for text notifications.


DO I HAVE TO BE SIGNED UP FOR NEIGHBOR REWARDS TO GET E-RECEIPTS?

Yes, you’ll need to identify yourself each time you check out with either your enrolled mobile phone number or recognized payment card. Once you create a profile at newleaf.com/rewards, you can sign up for e-receipts and update your contact preferences at any time.


CAN I COMBINE ACCOUNTS WITH A HOUSEHOLD MEMBER?

Each Neighbor Rewards account has one account owner—and can only have one mobile phone number, email address and name attached to it. If your family wants to share an account to accumulate points, please choose one family member to be the primary account holder—and decide which mobile phone number and email address to use on your account. Each member of the household can then use the account by typing in that mobile phone number at checkout.

Each family member can use their own unique payment card: our system will recognize every payment card used with the enrolled mobile phone number. Every time a family member uses their own card again, points will go to the account attached to that mobile phone number.


I FORGOT TO PUT IN MY MOBILE PHONE NUMBER FOR A PURCHASE. CAN I STILL GET MY POINTS?

Email NeighborRewards@NewLeaf.com and have your receipt info handy.


HOW DO I CHANGE THE PHONE NUMBER ASSOCIATED WITH MY ACCOUNT?

Please email NeighborRewards@NewLeaf.com and include the phone number you signed up with and the number you want it changed to, and we’ll be happy to help. We encourage you to sign up with a mobile phone number to get the most out of the program.


CAN I PARTICIPATE IN NEIGHBOR REWARDS IF I DON’T HAVE A MOBILE PHONE NUMBER?

We encourage you to sign up with a cell phone number—if you have one—because that’s the best way to get the most out of the program with the easiest experience. However, we understand not everyone has or wants to use their cell phone to participate in Neighbor Rewards, in which case you’re welcome to use your landline phone number. The best way to join the program, in this case, is through the online customer portal at www.newleaf.com/rewards.


WHY ARE YOU ASKING FOR MY DIETARY PREFERENCES?

Well, the more we know about you—how you choose to shop, and why you choose the things you do— the more we can tailor your offers and experiences to what matters to you. We care about your time and want to be respectful of how often we email or text you. Understanding your dietary preferences is one way we can make sure we only send you what’s relevant.


CAN I USE MY REWARDS FOR MY NEW LEAF COMMUNITY MARKETS PURCHASES ONLINE?

Unfortunately, not at this time. Please stay tuned for future updates on using your rewards towards online purchases.


WHY DON’T I EARN POINTS ON ALCOHOL?

Alcohol is a controlled substance in California, restricting us from granting points on alcohol purchases. However, you can redeem a reward on any total purchase that may include alcohol.


What is Card Link?

Card Link allows you to easily link your payment card(s) to your Neighbor Rewards account! It’s a simple, secure way to get Neighbor Rewards points, e-receipts, and special offers without having to enter your phone number every time you check out.


How do I register a payment card with Card Link?

Enter your phone number when you check out like you normally do. Then use your preferred payment card (credit or debit card), and that’s it! Your card is linked.


How do I know if my card has been linked through Card Link?

To be sure, go ahead and enter in your phone number then hit the green ENTER button like you normally do before paying with your card. The next time, skip entering your phone number and go straight to payment with that same card. You should see the message “Welcome Back” with your phone number on the pin pad, which indicates that your card has been linked successfully to your Neighbor Rewards account.


Can I link multiple cards to my Neighbor Rewards account with Card Link?

Absolutely! Follow the registration steps for each credit or debit card you want to use. If you don’t remember whether your card is linked, go ahead and enter your phone number before inserting your card. Registrations of each card must be done in separate transactions.


What if I forgot to enter my phone number before inserting my unregistered payment card?

Ask your cashier to bring the Neighbor Rewards phone number screen back, punch in your mobile phone number and present your payment card. If it’s too late, register your card during your next transaction by entering your mobile phone number first, like you normally do.


What kinds of cards work with Card Link?

Physical credit and debit cards are Card Link compatible, as are EBT cards. You will still need to enter your phone number each time when using contactless pay, gift cards, cash, or check, or linking a new card to your account. We are actively working on a solution for contactless pay.


What steps are you taking to keep my payment information safe?

Card Link is SECURE! We never store the actual payment card info—each card is assigned a unique identifier that links the card to a Neighbor Rewards account.


What if I don’t want my payment cards to be linked, but I want to continue using Neighbor Rewards?

Each time you punch in your number and use a new payment card, Card Link will register the card with a unique identifier. At your request, we can remove the unique identifier, while preventing the card from linking to any account in the future. Once your card is unlinked, you will need to enter your phone number each time you shop with that card to accrue points and rewards.


What should I do if I want to remove a linked, lost, or expired card from my account?

Since we never store your actual card number, your lost card is not at risk of being used fraudulently. But, if you would like us to remove the unique identifier linked to any card on your account, simply contact us at neighborrewards@newleaf.com and we’ll help you out!


What if I have been using Card Link but not earning points?

The payment card you’re using probably isn’t linked to your account. Follow the instruction steps the next time you’re in the store. Still not working? Contact us and we’ll help!


My partner/spouse and I share a Neighbor Rewards account, how do we use Card Link?

We recommend linking each of your cards to the mobile phone number you share. Just follow the instructions to link each card to the same account!


How does Card Link work when I am using multiple payment cards or splitting payment with another person?

If a phone number is entered prior to payment, whatever card is inserted first will get linked to that phone number’s Neighbor Rewards account and points will be accrued. No action will be taken on the second card.

If no phone number is entered prior to payment, points will be accrued to the account of whatever card is inserted first provided it has been previously linked. If that card is not linked to a Neighbor Rewards account, no points will be accrued.


Can I change the Neighbor Rewards account that my card is connected to?

Yes! If you enter a new phone number before inserting your registered card, the card will then be linked to that Neighbor Rewards account moving forward.


Does Card Link work for Instacart purchases?

Card Link only works for in-store purchases at New Leaf Community Markets. To earn points on your Instacart purchases, add your Neighbor Rewards account to Instacart by entering your mobile phone number at Instacart checkout or adding it to your account within the Instacart site or app by going to “Account Settings” and then “Loyalty Card”. Any payment method you use on the Instacart site moving forward will accrue points to your Neighbor Rewards account. Check out our Instacart FAQs for more details on delivery and pickup.


OTHER QUESTIONS?

Still have questions or need help with something? We have answers, and we’re here for you. Email NeighborRewards@NewLeaf.com and we’ll be happy to help! Please include your name, phone number associated with the account, and a description of your question, including when and where your transaction was made, if applicable.