Neighbor Rewards FAQs
HOW DO I EARN POINTS?
Enter your mobile phone number before inserting your payment card at checkout and earn 1 point per dollar on *almost everything you buy. And, when you buy supplements and body care products from the New Leaf Community Markets Wellness department, you’ll earn two points for every dollar spent. Plus, for every visit you bring your own reusable bags, you’ll get an extra 10 points!
*A quick list of items you won’t be able to earn points with: alcohol, postage stamps, transit passes, bottle deposits, donations, taxes, fees, in-store events and services, and gift cards.
WHAT PRODUCTS EARN DOUBLE POINTS?
You’ll get double points per dollar spent on supplements and body care products from the New Leaf Community Markets Wellness department.
WHAT DO I GET WITH MY POINTS?
As soon as you earn 500 points, you’ll automatically get a $5 reward on your account to spend next time you’re at the store or any time you shop in the next 45 days. We’ll notify you as soon as you hit 500 points—and then, your point balance will reset and you’ll immediately start earning points towards your next $5 reward.
DO MY POINTS AND REWARDS EXPIRE?
Your points will only expire after 6 months of no activity. Otherwise, you can continue earning a reward every time you shop. Rewards expire after 45 days. Points earned prior to 1/1/20 expire after 12 months of no activity and rewards earned prior to 1/1/20 expire after 60 days.
CAN I STACK MY REWARDS WITH OTHER COUPONS OR OFFERS?
Yes! Your rewards are yours—you can use them however you’d like. You choose when to use them, and are welcome to combine them with other offers. If you happen to earn another 500 points before you spend your reward balance within 60 days, you’ll have another $5 reward added to your balance.
DO I NEED TO JOIN NEIGHBOR REWARDS TO GET SALE PRICES?
Not at all! All customers will continue to have access to sales, and only those enrolled in Neighbor Rewards will earn points for their purchases.
I’M ALREADY SIGNED UP FOR NEW LEAF COMMUNITY MARKETS EMAILS. DO I STILL NEED TO JOIN NEIGHBOR REWARDS?
Yes! Since Neighbor Rewards is new, you’ll need to join using your mobile phone number—it’s how we’ll add points and access your account when you check out. Once you’ve joined with your phone number, make sure to connect your email address by completing your online profile at www.newleaf.com/rewards.
WHERE CAN I UPDATE MY INFORMATION AND TRACK MY POINTS AND REWARD BALANCES?
Visit www.newleaf.com/rewards to create your profile. From there, you can update your account information, change your contact preferences, opt in to e-receipts and track your points and rewards. To quickly check your points and rewards balance, you can also text “BALANCE” to 54967 if you’re signed up for text notifications.
DO I HAVE TO BE SIGNED UP FOR NEIGHBOR REWARDS TO GET E-RECEIPTS?
Yes, you’ll need to identify yourself each time you check out with either your enrolled mobile phone number or recognized payment card. Once you create a profile at newleaf.com/rewards, you can sign up for e-receipts and update your contact preferences at any time.
CAN I COMBINE ACCOUNTS WITH A HOUSEHOLD MEMBER?
Each Neighbor Rewards account has one account owner—and can only have one mobile phone number, email address and name attached to it. If your family wants to share an account to accumulate points, please choose one family member to be the primary account holder—and decide which mobile phone number and email address to use on your account. Each member of the household can then use the account by typing in that mobile phone number at checkout.
Each family member can use their own unique payment card: our system will recognize every payment card used with the enrolled mobile phone number. Every time a family member uses their own card again, points will go to the account attached to that mobile phone number.
I FORGOT TO PUT IN MY MOBILE PHONE NUMBER FOR A PURCHASE. CAN I STILL GET MY POINTS?
Email NeighborRewards@NewLeaf.com and have your receipt info handy.
HOW DO I CHANGE THE PHONE NUMBER ASSOCIATED WITH MY ACCOUNT?
Please email NeighborRewards@NewLeaf.com and include the phone number you signed up with and the number you want it changed to, and we’ll be happy to help. We encourage you to sign up with a mobile phone number to get the most out of the program.
CAN I PARTICIPATE IN NEIGHBOR REWARDS IF I DON’T HAVE A MOBILE PHONE NUMBER?
We encourage you to sign up with a cell phone number—if you have one—because that’s the best way to get the most out of the program with the easiest experience. However, we understand not everyone has or wants to use their cell phone to participate in Neighbor Rewards, in which case you’re welcome to use your landline phone number. The best way to join the program, in this case, is through the online customer portal at www.newleaf.com/rewards.
WHY ARE YOU ASKING FOR MY DIETARY PREFERENCES?
Well, the more we know about you—how you choose to shop, and why you choose the things you do— the more we can tailor your offers and experiences to what matters to you. We care about your time and want to be respectful of how often we email or text you. Understanding your dietary preferences is one way we can make sure we only send you what’s relevant.
CAN I USE MY REWARDS FOR MY NEW LEAF COMMUNITY MARKETS PURCHASES ONLINE?
Unfortunately, not at this time. Please stay tuned for future updates on using your rewards towards online purchases.
WHY DON’T I EARN POINTS ON ALCOHOL?
Alcohol is a controlled substance in California, restricting us from granting points on alcohol purchases. However, you can redeem a reward on any total purchase that may include alcohol.
Still have questions or need help with something? We have answers, and we’re here for you. Email NeighborRewards@NewLeaf.com and we’ll be happy to help! Please include your name, phone number associated with the account, and a description of your question, including when and where your transaction was made, if applicable.